This statement sets out the actions that Mortgage Advice Bureau (Holdings) plc (MAB Group) has implemented to enable the safe reporting of issues of concern in relation to malpractice.

MAB Group is committed to conducting its business with honesty and integrity. All employees, appointed representatives, suppliers and contractors are expected to maintain the highest professional standards at all times.

MAB Group believes that a culture of openness and accountability is essential in order to prevent circumstances that can give rise to illegal or unethical conduct and to address them when they do occur.

What is Whistleblowing?

Whistleblowing is the disclosure of information which relates to suspected wrongdoing or dangers at work. This may include:
• Criminal activity
• Failure to comply with any legal or professional obligation or regulatory requirements
• Miscarriages of justice
• Danger to health and safety
• Bribery of any kind 
• Financial fraud or mismanagement
• Negligence
• Breach of any internal policies and procedures
• Conduct likely to damage our reputation
• Unauthorised disclosure of confidential information
• Instances modern slavery or human trafficking
• The deliberate concealment of any of the above matters

MAB Group encourages everyone to feel able to voice concerns of such issues appropriately. It is committed to ensuring that all individuals have the ability to raise genuine concerns in good faith without fear of victimisation, subsequent discrimination or disadvantage.

When a report is made, every effort is made to keep the identities of ‘whistle-blowers’ confidential.
How to raise a Whistleblowing Concern

To raise a whistleblowing concern please contact our nominated whistleblowing officer. 
The contact details are:
Contact No: 01332 200020 
Email: whistleblowing@mab.org.uk

Should you wish to raise a whistleblowing concern independently this can be raised directly with the FCA. The FCA’s whistleblowing contact details are:

Telephone: 020 7066 9200 or
E-mail: whistle@fca.org.uk or
Write to:
Intelligence Department (Ref PIDA)
Financial Conduct Authority
12 Endeavour Square
London E20 1JN